Perhaps my last post was a bit premature. Only about an hour after my last post and now my new iPhone is activated and working well. Thanks AT&T! Apparently the system had a little trouble at first and once the super smart IT guy on the backend kicked the server the problem seems to have been rectified.

The activation process in iTunes is a bit lacking in features, however, even that didn't matter. I was initially assigned a phone number in my home area code of 650 and when I called AT&T to request a 408 number instead they instantly changed it over. All I had to do was turn the phone off and back on again and it worked perfectly after starting back up almost instantly.

As I learn to use the device I'll be posting more updates. For now, I'm happy and things seem to be working well.

Posted by Glenn R. Cochran at 09:30 PM | Permalink | Comments (0) | TrackBacks (0)

We'll, I managed to pick up my new iPhone this evening at the Apple store at the Stanford Shopping Center and the whole experience was completely uneventful. I jumped into the shorter-than-expected line at 7:16 PM and had the device in my hot little hand by 7:57 PM. Well done Apple! Now, for the big bummer; I'm still waiting on AT&T to activate my device.

The drive home was short, the removal of the iPhone from its beautiful packaging was easy, and connecting it to iTunes just worked on my Mac Book Pro. The registration process seemed quick and dirty at first too, but it turns out the device can't actually be activated instantly by AT&T.

After calling the 1-877-419-4500 number my call was answered in a reasonable amount of time where a very cheerful customer service representative explained that I just needed to wait a bit longer. She couldn't actually tell me how long I'd need to wait but stated that she'd spoken with other disappointed customers who had already waited over six (6) hours at this point.

Was is not 100% obvious to AT&T that the entire planet would be rushing out to purchase these devices today with the not unreasonable expectation they'd be able to activate them immediately? I suppose the new AT&T isn't much different than the old really. Same underwhelming customer service as before only this time they actually outsmarted the customers. Sending you home to do their dirty work rather than dealing with you face-to-face in their retail stores is an amazing plan.

I'm hoping that my iPhone will be activated soon so I can begin posting about all the things i love about it. For now, I'm off to play Xbox 360 and wait. How sad really!

iPhone, therefore iWait!

Posted by Glenn R. Cochran at 08:32 PM | Permalink | Comments (0) | TrackBacks (0)

A good friend of mine from my days working at Blue Martini Software has decided to make a go of it in the insurance business. He is a wonderful person that is honest and sincere and is deserving of your business. If you find yourself in need of auto, home, life, retirement, or small business insurance you should definitely give him a call.

Here is his contact information:

French Insurance Services
3001 Douglas Blvd., #140
Roseville, CA 95661
Attn: Greg French

Phone: (916) 719-0720
E-mail: gfrench@frenchins.com

Should you choose to contact Greg I know he will do right by you. Please tell him that Glenn sent you!

Posted by Glenn R. Cochran at 09:38 PM | Permalink | Comments (0) | TrackBacks (0)

As it turns out, Thomas Edison was truly a very wise man. You know this already you say? Well, I just wanted to share one of my favorite Edison quotes.

"Opportunity is missed by most people because it is dressed in overalls and looks like work."

How true is that? We should all remember that with hard work comes great reward. Now...get back to it!

Posted by Glenn R. Cochran at 09:31 PM | Permalink | Comments (0) | TrackBacks (0)